Frequently Asked Questions

Do you do weekly cleans?

Yes. Our weekly clean is our most popular service

Do you do fortnightly cleans?

Yes. Subject to availability we provide a fortnightly cleaning service. Please note we do charge a higher hourly rate for this service.

Do you do one off cleans?

Yes. Subject to availability we provide a one off cleaning service. Please note we do charge a higher hourly rate for this service.

How do you select your cleaners?

We interview prospective cleaners in their home. As part of our strict vetting procedure we then take up two references to check that they are experienced, reliable and trustworthy. We will only approve a cleaner to work in your home if we are 100% happy with them and the references they have provided.

How do you select the right cleaner for me?

We arrange a visit to your home to ascertain your specific requirements and then we will match you with a local cleaner whom we feel will best suit your needs.

How long will it take to arrange a cleaner for me?

We will arrange a cleaner for you within a few days (subject to availability) and your first clean is usually within 7 to 10 days.

Do I get to meet the cleaner before they start?

Yes.  We find it is important that you and your cleaner get to meet, so you can outline your requirements and make sure you are both happy before you start.

Will I have the same cleaner each week?

Yes. 

If my regular cleaner is unwell or on holiday will you provide a cover cleaner?

Yes.  Just let us know and we will arrange an alternative cleaner.

Can I change my cleaner if I am not satisfied?

Yes. If for any reason you are not satisfied with your cleaner , just let us know and we will replace them.

Can I choose the day of my clean?

Yes. We will always do our best to accommodate you, but if we can’t we will offer you an alternative.

Do I need to be at home when the cleaner cleans?

No. The majority of our clients give the cleaner a key. The security of your property is very important to us and your key will stay with your regular cleaner.

Do I need to provide the cleaning materials?

Yes.

Is there a contract to sign?

Yes. Our contract is a three month term.